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Delivery & Returns Policy

JEC works with leading international and domestic carrier companies in the UK, to ensure the highest standard of service. We have the ability to ship worldwide and have built an extensive and close relationship with trustworthy and carefully operated courier companies within the UK and represented agents abroad. Should you wish to discuss you product and shipping requirement please call us on +44(0)1258488398 or visit our contact us page.

Delivery

Free Delivery - All orders above £50 (excluding VAT) the price you see is the price you pay to UK mainland destinations (excluding HS, KW, ZE, IV, AB, DD, PH, PA, GY, JE, IM, BT and Eire).
Unfortunately to ensure we offer the best individual product prices, orders below £50 will incur a charge of £5 (automatically applied to your basket until carriage paid limit reached).

Remember - Someone Must be there to sign for delivery otherwise we / you will have no comeback on the carrier for failed or damaged deliveries and additional charges are normally made by carriers for re-delivery.

Standard Delivery is Monday to Friday at ANYTIME between 8.30am and 5.30pm to the GROUND FLOOR / KERBSIDE only. We are unable to confirm an exact delivery time but we can usually confirm which day if requested in advance.

Average "Normal" Delivery Times - Lead times given are a approximation based on the country of manufacturing and courier times. As stock levels change or stock becomes out of stock there may be an increased despatch time, however should this be the case we will endeavour to contact you as soon as practically possible.

If you require an urgent or next day delivery please call us on 01258 488398 prior to ordering so we may advise you on next day delivery costs.

The majority of our products are available within 5 – 7 working days however some are made to order and are highlighted by the extended despatch time.

Problems with Deliveries - Unfortunately damages / shortages can happen at the mistake of couriers and shipping companies. If this is the case, please email sales@jecltd.com as soon as the item is received or call +44(0)1258499398 and we will deal with it as a priority. We will require photo graphs of the damage along with the product I.D or serial number (if more than one item is bought)

Returns

Damage or Short delivery must be notified within 3 working days and accompanied by a carriers note endorsed accordingly. Failure to observe this procedure may invalidate the claim. In the unlikely event that goods delivered do not meet with your requirements, please notify us within 14 working days. In such a situation the method of Return and liability of cost must be agreed prior to any further action. Each product is subject to it own conditions for returns and may involve a collection and/or restocking charge which will be agreed before arranging the return of the product.

Prior to returning any agreed items please call +44(0)1258488398 for instructions

For returning items we ask is you wrap / package the goods securely before returning them as unfortunately if products not returned in 'as new condition' we will not be able to credit them, and you cover the cost of transport, (in some instances the manufacturers may also charge a small restocking charge).

Made to order items (such as lockers) are not subject to returns and refunds, if in any doubt please ask. his excludes made-to-order and specially ordered in products which cannot be returned. If in any doubt, please ask.

Please note Carriage Charges are not refundable and you will need to get the items back to us.

If you have a damaged product please contact us as soon as you can on +44(0)1258488398 or email sales@jecltd.com and we will get straight onto it. We will require photo graphs of the damage along with the product I.D or serial number (if more than one item is bought)

We are primarily a Business to Business supplier, for all business transactions The Sale of Goods Act 1979 applies.

For Consumers purchasing for home use with delivery to your home address, The Consumer Protection (Distance Selling) Regulations will also apply.

Our products carry different length warrantees, for advice or questions please call us on +44(0)1258488398

At the end of the day we will always do what we can to help, even outside of warranty periods, but sometimes we are restricted by the requirements of the factories as to exactly what we can offer. If you need any help please do not hesitate to contact us.

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